Standard shipping typically takes 3-7 business days within the continental United States. For Alaska, Hawaii, and international destinations, please allow 10-15 business days. All orders are processed within 24-48 hours of purchase. We provide tracking information via email once your order ships. Express shipping options are available at checkout for an additional fee.

Each product comes with detailed assembly instructions and necessary hardware. For most areas, we offer professional assembly services through our partner network for an additional fee of 49 − 49−129, depending on the product complexity. You can select this option during checkout. Our assembly partners are fully insured and trained specifically on BEWISHOME products.

We offer a 30-day return policy for unused, unassembled items in original packaging. Return shipping is free for defective items. For non-defective returns, customers are responsible for return shipping costs. A 15% restocking fee may apply. Assembled items cannot be returned unless defective. Please contact customer service to initiate a return and receive a return authorization number.

Yes, we offer flexible financing options through Affirm and Klarna. You can choose 3, 6, or 12-month payment plans with interest rates starting at 0% APR for qualified buyers. Simply select your preferred financing option at checkout and complete a quick application. Approval decisions are typically instant.

All BEWISHOME products come with a 1-year warranty against manufacturing defects. This covers structural integrity, hardware, and material defects under normal use. Some premium collections carry extended warranties up to 3 years. We also offer a 30-day satisfaction guarantee. Keep your order number and original packaging for warranty claims.

Yes, we currently ship to Canada, Mexico, and select European countries. International shipping rates vary by location and order size. Import duties and taxes are the responsibility of the recipient. Please note that warranty terms may differ for international orders, and some assembly services may not be available outside the US.

Once your order ships, you’ll receive an email with tracking information. You can also track your order by logging into your BEWISHOME account or using the tracking number on our website’s “Order Status” page. Our system provides real-time updates and estimated delivery dates. For large items, you’ll receive a call to schedule delivery.

BEWISHOME furniture is crafted using high-quality materials including solid wood, engineered wood with real wood veneers, premium fabrics, and commercial-grade hardware. All materials meet or exceed US safety standards and are tested for durability. We use eco-friendly finishes and sustainably sourced wood where possible. Specific material details are listed on each product page.

Orders can be modified within 2 hours of placement. After this window, orders enter our processing system and cannot be changed. For urgent modifications, contact customer service immediately. We recommend reviewing your cart carefully before completing purchase. Cancellations may be subject to a processing fee if the order has already been prepared for shipping.

Yes, our design consultants are available Monday-Friday, 9AM-6PM EST via live chat or phone. They can help with product recommendations, space planning, color coordination, and measuring advice. We also offer a free room planning tool on our website and maintain a design blog with tips and inspiration. For large projects, we offer complimentary virtual consultations by appointment.